In today’s fast-paced world, efficient communication is vital for any successful business. With the rise of messaging apps, one platform has emerged as a game-changer in the hotel and resorts industry: Whats App. Not only does Whats App allow businesses to stay connected with guests, but with the right automation strategies, it also streamlines operations, enhances customer experience, and boosts revenue. In this blog, we will explore the benefits and best practices and power of Whats App automation in the hotel and resorts business.
Human resource often outlined as a non productive and administrative department as it does no lead to potential revenues or production, than this is one of the biggest mistake you would ever do to your business. Human resource is one of the most productive building block of the organisation that not only manages current but develops the future pipeline of the organisation, in this article –THE NEW POSSIBLE we shall discuss how effective HRM can be a winning stroke for your establishment
Human resources managers oversee the most important component of a successful business – a productive, thriving workforce. This requires viewing people as human assets, not costs to the organization. As with any other asset, a talented workforce can be used strategically to add value to an organization. The HRM most productive role is to strategically manage people as a business resource, establish the process of Hiring and recruitment people with specific skills, establish employment benefits and develop training and development needs based of anticipation of the future roles.
BUILD EMPLOYEE LOYALTY -BUILD lucrative employment matching with needs of organisation and skills of the employee develop transparent appraisal system to gain the faith in management and enhance equal opportunity for all. Maintaining personal touch with employees and their social environment through CSR activities is one step further.
COVID 19 pandemic has been a tough educator for all of us, one thing we most of entrepreneurs have realized is that we had lot of cost purposely burdened on us and falling revenues [most of business enterprises] and complete lockdown particularly for hospitality and travel fraternity has compelled us to partial or complete shutdown of services and resultant revenues. Coping up with these cost burdens we all have downsized our expenditures to sustain the organizations in tough times.
During all this process which was call of the hour, we all identified these extra burdened costs, like retaining office spaces for remote teams –particularly sales and business development or media management which essentially does not need a office until unless the size large enough , if it is position based representation ,in that case office spaces are not required, or second scenario is of sales based representations to the likes of Pharma industry where we have free moving sales team or remote working personnel’s. Controlling these remote teams is also a great challenge to ensure productivity and results. Through this session we are trying to underline essential methodology to control measure and manage the productivity of remote teams.
PEOPLE here are referred to a broad term of our peers , colleagues who work around with us in any organization .They eventually form inner circle and define the behavior of the organization and off course we are also one of them. Knowing how to manage people around you with their ambitions is a key to success.
There are a lot of courses and literature available on this topic but what is important is its application as there is no defined process but it’s a trait every individual has to develop in his/her routine behavior, it’s a habit to be formed. Small soft skills and good habits such as wearing a smile and nod of acknowledgement also help to win confidence of people around you. Irrespective of the position you are labeled as, your peoples management plays an important role. Here we list some techniques which would assist you in sharpening your people’s management skills
Be a good LISTNER – that’s absolutely a first basic principle, reminding you of the basic listening skills of paying attention, do not interrupt; maintaining eye contact, acknowledgement nods etc. The key to listening well include keeping an open mind and not jumping to conclusions before or during conversations .This means you can’t assume what the speaker is thinking, what their problem is, or what the solution to their problem is – you have to let go of your preconceived notions, and you need to ask them. Even if they think the cause of a problem is obvious, a great manager listens with the intent of understanding as much about the situation as possible; don’t just barge in with a possible solution assuming you know all the answers well.
GET ENGAGED in conversation and communicate well
Effective people management involves understanding the people who make up the organization – their personalities, motivations as well as their personal and career goals. Empathy, active listening, and a people-first approach lead to a deeper mutual understanding of individuals and collectives. It is important to understand that people are different and have different traits and skill predispositions. Communicate well enough to maintain the dialogue , there are hidden surprises in each communiqué enabling for better solutions
BUILD TRUST AND KEEP APPRECIATING
Our engagement in the conversation and empathy shown towards the speaker builds levels of trust which later converts to loyalty towards a person or organization as the scenario may be. Appreciating the work and giving public acknowledgement is the highest motivator for the person ,so ensure you are up to it.
CONFRONT but BEING POSITIVE
People who work around with us are from diversity of culture ,generation thought and the way they perceive things, the difference of opinion could be active , covert or passive so confront what is wrong but in a positive manner, making them understand shows the maturity levels of the person handling them. We do not need a temporary solution but a lasting one. Remember such conflict when emerged the solutions can lead to resentment or negativity or strengthen the team.
