TEAM MANAGEMENT -BUILD UP

TYPES OF TEAMS -STRUCTURE AND ESSENCE

We all been discussing about the team and the teamwork in our daily workplaces, but have we ever given a thought on the basics of the team , why it is formed or it genuinely  arises from circumstances or is it a common effort group formed for a specific task. We need to understand this in deep sense and this detailing will actually define our strategies towards the team and its functions

Continue Reading

SEVEN TRAITS OF PROJECT MANAGERS

KEYS VALUES OF PROJECT MANAGEMENT

A project is temporary in one perspective as it has defined beginning and end in time, with defined scope and resources and a project is unique as it is not a routine operation, but it is specific set of operations from initiating to execution covering planning , resourcing and implementation designed to accomplish a singular goal. So a project team often considered a purposeful TEAM who don’t usually work together – sometimes from different organizations and across multiple geographies.

Continue Reading

EFFECTIVE DECISION MAKING PROCESS

Decision making is a daily activity for any human being. There is no exception about that. When it comes to business organizations, decision making is a habit and a process as well. Effective and successful decisions are rewarding where as the adverse decision’s cost the organisations to the extent of extinction. Therefore, corporate decision making process is the most critical process in any organization.

Continue Reading

TIPS ON HOTEL REVENUE MANAGEMENT

Let’s talk about Revenue Management, what is it and its importance in the present scenario, increase in the increase of competition, increase of special offers and promotions, increase of distribution channels, increase of price transparency and decrease in time to react. These factors have a direct effect on business revenues and its resultant profits; we have all be searching for strategies to maximize the revenues of our business. This has given rise to Revenue Management.

Continue Reading

STRATEGIC MANAGEMENT

DEFINITION ,NEED AND STEPS

Strategic management is the ongoing planning, monitoring, analysis and assessment of all necessities an organization needs to meet its goals and objectives. Changes in business environments will require organizations to constantly assess their strategies for success. The strategic management process helps organizations take stock of their present situation, chalk out strategies, deploy them and analyze the effectiveness of the implemented management strategies.

Continue Reading

HOW TO BOOST EMPLOYEE PRODUCTIVITY

ESSENTIAL TIPS ON PRODUCTIVITY

This is one big quest of every production Manager or every business owner because enhanced optimum productivity is key to enhanced profits. Lets assume a business model where there is hourly work in place , if the number of units produced by collective team in different process is 100 , and optimum boosting increases the production to 110 , this increase of 10 units is actually 10% of your saved costs of production or enhanced profits.

Rightly said, there’s nothing more important to a small business than its employees. If your employees are happy, their productivity will increase, and that’s exactly what you need to help your business grow. Happy , motivated and trained employees turn in more productivity.

Continue Reading

CUSTOMER SATISFACTION

HOTELS /RESORTS AND SERVICE ORIENTED INDUSTRY

INDIRECT BUT EFFECTIVE MARKETING TO ENHANCE REVENUES.

 “A satisfied customer is one who will continue to buy from you, seldom shop around, refer other customers and in general be a superstar advocate for your business.” ~ Gregory Ciotti

GUEST DELIGHT or CUSTOMER SATISFACTION can be simply understood with the fact that “Every satisfied guest is one next step towards building greater business” , this is universal truth not only for hospitality but for every business. This article will discuss the importance of guest delight in building resultant revenues and methodology toward achieving it.

6 WAYS TO ATTAIN CUSTOMER SATISFACTION

Well explained in simple words, Customer delight is about engaging your guest at an emotional level and appealing to their higher-order needs. After all, wouldn’t you rather have an excited customer as opposed to ambivalent one? Guest delight is winning the emotions of the guests in service transaction through pleasant attitude, professional approach and complete product. Creating that feeling of “someone special” or most important person in the world for the guest. Moving from customer satisfaction to delight requires a change of approach, as well as a change in both thinking and behavior. As we mutually strive to design and execute better guest experiences, these five guidelines will do more than satisfy your guest, they will create a truly delightful hotel stay.

Continue Reading